About us

Shipping Standards

What Are Shipping Standards?

These standards can help you earn great reviews for providing excellent and dependable hosting. You can see how you’re doing by checking ratings and feedback from your guests.

When you go to your Reviews page, you’ll see the ratings you’ve received for communication, speed, location, detail orientedness, packaging and availability.

By frequently checking your calendar, you can maintain updated availability.

Updated Availability

You always have control over when your service is available. Keeping your calendar and listing information updated increases the likelihood of receiving shipping requests you can provide.

Update your calendar to reflect your availability so that you don’t receive hosting orders for dates when you’re unavailable.

You can use your availability settings to block preparation time between orders.

Communication

Every time a shopper reaches out—whether you have an order with them or not—responding quickly shows that you’re an attentive and considerate host.

Timely responses

How frequently and quickly you respond to shipping requests and messages is measured by your response rate.

If your response rate gets too low, your search placement may be impacted and you may face certain penalties, including having your listing temporarily deactivated. This ensures that shoppers aren’t at risk of contacting you and being ignored.

Commitment to Reservations

When you say you are available for a timeline you’ll host a package, they’re trusting you to take care of their products. Whether it’s a must have dress for a birthday or a gift to a friend, an unexpected change in availability calendar can be very disruptive.

If the unexpected happens and you can’t avoid cancelling a confirmed booking, here are some things to keep in mind:

As soon as you know that you have to let us and your shopper know right away. This will give them as much time as possible to find a new host to send the order to or reschedule shipping with the merchant.

If you know other hosts in your area and seller's address change is still possible, consider asking them if they can accommodate the shoppers’s shipment and offer to make an introduction.